Tag Archives: transform

Liberty Global picks Cisco to transform customer service ops

Liberty Global, the communications services provider (CSP) behind the Virgin Media brand, has kicked off the first stage of a major project to transform its customer service experience in an attempt to improve its customer satisfaction metrics. The organisation currently boasts around 22 million subscribers and six home and business media brands across 12… Read More »

Technology continues to transform crime, warns NCA

Advances in information and communication technologies have the potential to initiate significant disruptive change to the technology landscape, which in turn is likely to present opportunities for specific areas of criminal and law enforcement exploitation, a report reveals. The use of technologies such as the dark web, encryption, virtual private networks (VPN) and virtual… Read More »